SEE WHO IS IN THE RUNNING
Event News
The CX Awards 2025 Finalists
Loyalty Management
Global Happiness Is Down, Customer Happiness Is Up: So What?
CRM
Salesforce on Its New Agentforce Pricing Model, Rebranding Einstein One
Voice of the Customer
Is NPS Really BS? Another Study Suggests So
Contact Center
Generative AI in the Contact Center: What’s New in 2025?
CX TV
NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event
Conversational AI
Big CX News from Salesforce, Genesys, OpenAI, & Mitel
The Next Generation Virtual Agent: An Inside Look
“Customer Service Is the New Marketing”: Reimagining the Golden Concept
RingCentral Shares All on RingCX: Early Successes, Latest Innovations, & Roadmap
AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown
CX
Zoom Introduces Its Latest WEM Release, New ServiceNow & Salesforce Integrations
