Justifying business intelligence systems adoption in SMEs: Impact of systems use on firm performance

The purpose of this paper is to provide a better understanding of how post-adoption use of business intelligence system (BIS) affects firm performance. It develops and empirically tests a conceptual model for assessing the impact of BIS routine and innovative usage on firm performance the context of small and medium enterprises (SMEs).

Drawing on the data collected from 181 SMEs we analyzed how BIS usage influences firm performance using the PLS-SEM method.

The paper provides empirical insights about how BIS routine and innovative usage affect firm performance.

The results provide instrumental insights for managers and solution providers to help them understand the influence of various determinants to more effectively conclude the post-adoption process in SMEs.

This study represents important progress in the authors’ theoretical understanding of the role of BIS routine and innovative usage across different BIS partial impacts on firm performance dimensions.